Privacy Policy

This Privacy Policy explains how Titan Mobile Tyres & Brakes Ltd collects, uses and protects personal information through this website. It is written for the current Titan brochure site and enquiry form.

1. Who we are

Titan Mobile Tyres & Brakes Ltd is the controller of the personal information collected through this website.

• Company: Titan Mobile Tyres & Brakes Ltd
• Company number: 16948340
• Registered office: 22 Gibson Close, Waterbeach, Cambridge, England, CB25 9HY
• Email: [email protected]
• Phone: 07923 051266

2. The information we collect

When you use the website or contact Titan, we may collect the following information:

• your name;
• your phone number;
• your email address;
• your postcode or area;
• your vehicle registration;
• your vehicle make and model;
• the service you are enquiring about;
• the content of your message, including any details you choose to provide about the issue, tyre size or preferred appointment time;
• limited technical and usage data where you consent to analytics cookies;
• information needed to help prevent spam or abuse, including reCAPTCHA related checks.

3. How we collect your information

We collect information directly from you when you:

• submit the website enquiry form;
• contact Titan by email, phone or WhatsApp after using the site;
• accept optional analytics cookies;
• interact with the website in a way that triggers basic technical logs or spam-prevention checks.

4. How we use your information

We use personal information to:

• respond to your enquiry;
• provide quotations and discuss suitable services;
• arrange appointments or follow up on a request you have made;
• protect the website and enquiry form from spam, misuse and malicious activity;
• understand general website usage where you have consented to analytics cookies;
• keep reasonable business records of enquiries and communications.

5. Lawful bases for processing

Under UK data protection law, Titan relies on the following lawful bases where applicable:

• Consent for optional analytics cookies and for any information you choose to submit through the website form.
• Legitimate interests for handling enquiries efficiently, operating the website, protecting the site against spam or abuse, and keeping reasonable business records.
• Contract where processing is necessary to take steps at your request before providing a booked service.
• Legal obligation where Titan must keep records or disclose information to comply with the law.

6. Cookies, analytics and reCAPTCHA

The website uses a consent-based cookie banner. Essential site functions may use strictly necessary technologies. Optional analytics are only intended to run if a visitor gives consent. The site also uses Google reCAPTCHA to help protect the enquiry form from spam and abuse.

More detail about cookies and similar technologies is set out in the separate Cookie Policy.

7. Who we share information with

Titan may share personal information with trusted service providers where needed to operate the site or respond to enquiries. Depending on how the site is configured, this may include:

• website hosting and technical support providers;
• Google, where reCAPTCHA or consented analytics are used;
• email or communications providers used to receive and respond to enquiries;
• professional advisers or regulators where necessary;
• law enforcement or other authorities where required by law.

Titan does not sell personal information.

8. International transfers

Some third-party providers used by the website may process data outside the UK. Where that happens, Titan expects such providers to use appropriate safeguards required under UK data protection law.

9. How long we keep your information

Titan will not keep personal information for longer than reasonably necessary. Enquiry information is typically kept for as long as needed to respond, follow up and maintain reasonable business records. Where information relates to booked work, warranty matters, complaints, tax or accounting records, it may be kept for longer where there is a valid business or legal reason.

If you want this section to reflect a fixed internal rule, you can tighten it further. For example, many small service businesses keep general enquiry emails for up to 12 to 24 months unless they become part of a customer job record.

10. Your rights

Under UK data protection law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request erasure of information in some circumstances;
• request restriction of processing in some circumstances;
• object to processing based on legitimate interests in some circumstances;
• withdraw consent where processing is based on consent;
• request transfer of your information where applicable.

To exercise any of these rights, contact [email protected].

11. Complaints

Titan would appreciate the chance to resolve any concern first. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled unfairly or unlawfully.

12. Links to other websites

This website may contain links to third-party services such as WhatsApp, Google or social media platforms. Titan is not responsible for the privacy practices of third-party websites or services.

13. Changes to this policy

Titan may update this Privacy Policy from time to time to reflect changes to the website, its providers, legal requirements or business operations. The latest version should always be published on this page.